Platform & Security

Built for Pharma.
Secured for Enterprise.

A plain-language overview of how SpeechPlus is architected, where your data lives, and what your IT and legal teams will want to know.

Talk to Us →

How the Platform Works

SpeechPlus is fully cloud-based. Reps access it through a standard web browser — no installation, no IT configuration, no VPN. The platform coordinates a real-time voice pipeline, an AI layer grounded in your proprietary sales playbook, and a scored coaching debrief — all delivered through a browser session, all isolated to your organization’s dedicated environment.

Your Organization's Isolated Environment

Every client gets a dedicated subdomain (e.g., yourcompany.speechplus.io). Session data, playbook content, and rep accounts are scoped to your org and are not accessible by or mixed with any other client. This is enforced architecturally, not just by policy.

Your Sales Playbook and the AI

Your playbook (PDF, PowerPoint, or Word) is processed into a private, org-specific knowledge base. The AI Pre-Call Playbook feature draws from your materials — your messaging, your clinical evidence, your frameworks. This content is never shared with other clients and is not used to train shared models. You retain full ownership. It is deleted on request.

Infrastructure Overview

SpeechPlus is built on enterprise-grade, managed cloud infrastructure. The platform integrates established providers for the following capabilities:

Language model inference for conversation and scoring
Speech-to-text transcription
Voice synthesis for AI HCP responses
Real-time audio transport
Data storage and file handling
Authentication and access control
Managed cloud hosting

All infrastructure partners maintain enterprise-grade availability and security programs. SpeechPlus does not operate physical servers or manage its own data centers.

Security & Vendor Documentation
Enterprise customers can request our full subprocessor list, vendor security summaries, and completed security questionnaires under NDA. Contact your SpeechPlus representative to initiate a security review.

Data Summary

We Collect

Email address (account creation)
Voice input during sessions (transcribed to text, raw audio not stored)
Session transcripts and scores
Playbook content (org-isolated)

We Never Collect

Patient data or PHI
CRM or sales records
HR or employee data
Device identifiers or cross-app tracking data

Compliance Notes

HIPAA

SpeechPlus does not process PHI. BAAs available at enterprise tier on request.

Data Residency

All data stored in the United States.

Authentication

Invite-only access. No self-registration. Secure session tokens with automatic expiry.

Deactivation

Immediate access revocation on request. Data deletion available on contract termination.

What Doesn't Connect to Your Systems

SpeechPlus requires no integration with your CRM, LMS, HR system, or any internal tool. The only inputs are your sales playbook and your rep email list. This eliminates the integration risk that delays most enterprise software rollouts.

Post-pilot integrations (LMS reporting, CRM data push) are available at the enterprise tier and are never a prerequisite.

Have a security questionnaire
or vendor assessment?

We’ll complete it. Send it over and our team will respond within two business days.

Built for Pharma.Secured for Enterprise.